Refund policy

Digital Course and Refund Policy: This purchase provides access to proprietary digital educational content. Due to the immediate availability and nonreturnable nature of digital course materials, all sales are final once login credentials, downloadable materials, electronic files, course links, or platform access have been issued. Refunds will not be provided because a student changes examination plans, decides not to take the examination, does not use the course, dislikes the presentation format, fails the examination, or purchases another provider’s program. This policy does not limit any remedy available where NC Contractor Academy fails to provide the purchased product or materially misrepresents the program.

Exam Prep Combo (In-Person Class + Study Vault): Your Study Vault and Practice Exam Simulator access begin as soon as your order is placed, so that part of the combo is final under the policy above. If you can’t attend your in-person class date, we will move you to another in-person class for the same exam. If none of the available class dates work for you, we will refund the class portion of the combo, which is the combo price minus the Online Study Vault price ($525 − $365 = $160), and you keep your Study Vault and simulator access.

Printed Exam Book Bundles: Each book bundle is tabbed and highlighted for you, so book bundles are final sale and are not returnable. If a book arrives damaged, or is not the book listed for that bundle, tell us within 7 days of delivery at (910) 227-9002 or register@nccontractoracademy.com and we will replace it at no cost.